Last updated: December 25th, 2023
From everyone at BOK Healthcare, thank you for using our product! We build BOK to help you be at your best. There are many of people using BOK Healthcare products every day. So it's important to go over the following: Your Information. Your Rights. Our Responsibilities.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should elect not to use our Website or Application. By accessing or using our Website or Application, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Website or Application after we make changes is deemed to be accepxance of those changes, so please check this Privacy Policy periodically for updates.
When we say “Company”, “we”, “our”, or “us” in this document, we are referring to BOK Healthcare Inc.
When we say "Service" or “Services”, we mean our website, BOKHealthcare.com, and any product created and maintained by BOK Healthcare Inc. That includes the BOK mobile application.
When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.
The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. This policy applies to all products built and maintained by BOK Healthcare Inc.
This policy applies to our handling of information about site visitors, prospective users, and users and authorized users (in relation to their procurement of the services and management of their relationship with BOK Healthcare). We refer collectively to these categories of individuals as "you" throughout this policy.
What we collect and why
When you sign up for a BOK Healthcare product, we collect a variety of information types about our users, encompassing both identifiable personal data and non-identifiable information, as well as aggregated data. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you opxional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.
Collection Overview
The types of information we gather from and about users of our Services, referred to as “Personal Data”, include:
• Identifiable details like name, address, email, phone numbers, date of birth, audio-visual materials, gender, and health-related information.
• Usage-related data, including dietary preferences, weight, and responses to our dietary suggestions, as well as information about your healthcare provider for effective care coordination.
• Blood glucose data collected through devices that connect with our application, used alongside other data like dietary habits to provide tailored recommendations. This information might also be shared with select partners to enhance our services.
• Information related to your internet use, such as connection specifics, device details, and your interaction with our website and application, including logs and usage patterns.
Data Collection Methods
We acquire this information through:
• Direct interactions with you when you use our services.
• Automated means as you engage with our Website or Application, which may include IP addresses and data collected through cookies or similar technologies.
User-Provided Information:
The data we collect on or via our Website or Application includes:
• Information submitted in forms, during registration, service usage, or when reporting issues.
• Correspondence records, including emails, if you contact us.
• Details of your interactions on our Website or Application.
Your contributions to public areas or shared with other users are your responsibility. Although we limit access to certain sections, complete security cannot be assured.
Automated Data Collection:
In your interactions with our Website and Application, we employ automated technologies to gather:
• Usage details, including traffic, location data, logs, and your engagement with our site and app.
• Mobile device and internet connection information, like device identifiers, IP address, operating system, and browser specifics.
• Data stored on your device, including personal and health information, for the purpose of improving our services.
Social Media Interactions and Content
• We collect content and information you provide when using our Services, including account setup, content creation, and communication. This encompasses metadata like the location of a photo or the date a file was created.
• Specially protected data: You can opx to provide sensitive information in your profile or through Life Events about your religious, political views, health, etc., which may have special legal protections.
• Networks and connections: We gather data about your social connections, such as people, accounts, hashtags, and groups you interact with. We also collect contact information if you upload, sync, or import it from a device for enhanced user connectivity.
• Usage data: We monitor how you interact with our products, including content engagement, feature usage, actions taken, and interaction patterns. This helps us understand preferences and improve user experience.
This collected information, possibly encompassing Personal Data, is crucial for enhancing user experience by:
• Estimating user numbers and patterns.
• Anticipating future service requirements and user experiences.
• Customizing our services based on user preferences and histories.
• Facilitating user recognition during return visits.
Among the technologies we utilize for data collection are browser cookies, local storage objects like Flash cookies, and analytics tools such as those provided by Google and Facebook, each with unique functionalities and user settings
How We Use your Information
We collect this information:
• Directly from you when provided.
• Automatically through our Website and Application, including usage details, IP addresses, and data collected via cookies or similar technologies.
• With affiliates, contractors, and third-party service providers for business support, including IT, infrastructure, marketing, and payment processing.
• In case of significant business changes like mergers or asset transfers, your data may be part of the assets transferred.
• To fulfill specific purposes you provide it for, such as sharing with a Provider.
• For disclosed purposes when you provide the information.
• To comply with legal obligations and enforce our rights.
We apply your Personal Data for a variety of purposes, including but not limited to:
• Delivering and personalizing our Website, Application, and Products, tailoring features, content, and ads to your interests and connections, and making recommendations based on your activities and preferences.
• Integrating information across our Services and devices for a consistent experience, such as suggesting groups or auto-filling registration information.
• Using location-related information to enhance and personalize our Products and ads, based on your device location, IP addresses, and activities.
• Developing and improving our Products through research, testing, surveys, and analyzing usage patterns.
• Selecting and personalizing ads and sponsored content based on your interests, actions, and connections.
• Providing measurement, analytics, and business services, helping partners understand interactions with their services and the effectiveness of ads.
• Promoting safety, integrity, and security by verifying activities, combating harmful conduct, and maintaining Product integrity.
• Communicating with you about our Services, marketing communications, and responding to your inquiries.
Research and Social Innovation
• We collaborate with research partners for studies on social welfare, technological advancement, public interest, health, and well-being.
• Examples include analyzing your health data to make improvements to our technology and further its viability.
Please note that your information, including Personal Data, won't be used for purposes like marketing without your consent, and we may anonymize or aggregate your data for unrestricted use.
Use of Information Across Platforms
• We connect information about your activities on different platforms and devices for tailored experiences.
• The use of information received from Health Connect and Apple Health will adhere to their Permissions Policies, including the Limited Use requirements.
• We use your data for product research and development, including conducting surveys and research, and testing new products and features.
• We apply your data for ads and sponsored content selection and personalization.
• We also use your data to assist advertisers and partners in measuring ad effectiveness and understanding user interactions.
Your Contributions and Automated Data Collection
• User contributions on public areas are under your responsibility, with caution advised for sensitive data sharing.
• We employ automated data collection technologies for detailed analytics, usage patterns, and enhancing user experience.
• Technologies used include cookies, local storage objects, and analytics tools like Google and Facebook Analytics.
• We respect your privacy and only disclose your Personal Data for specific purposes as outlined in this Privacy Policy. We may share aggregated or non-identifiable data without any restrictions.
How Information is Shared on our Services:
• Users control the audience for shared content on our Products.
• Public information is accessible on and off our Products.
• Content others share about you can be visible to a broader audience.
• Active status and presence information are available to networks.
• Third-party integrations receive information based on shared content.
• Devices with native versions of Facebook and Instagram access shared information.
• We restrict third-party data access and require approval for additional data requests.
Sharing with Third-Party Partners:
• We collaborate with partners to provide and improve our Services.
• We share information with advertisers, measurement partners, content sellers, vendors, researchers, academics, and law enforcement as necessary.
• We provide aggregated analytics to partners and advertisers without personally identifying users.
• Public information and other shared details may be used by content creators.
• Information is shared for research, innovation, and legal compliance.
Your Control Over Information Sharing:
• You have control over the information you share with third-party partners through settings on our Products.
• We are committed to maintaining the privacy and integrity of your information while ensuring the effectiveness of our Products and services.
• Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is BOK Healthcare’ policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and excepx in some emergency cases.
• Preservation requests. Similarly, BOK Healthcare’ policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
• If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exempxion information.
Finally, if BOK Healthcare is acquired by or merges with another company, we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
Managing Your Information Preferences with BOK Healthcare:
At BOK Healthcare, we respect your choices regarding the management of your Personal Data, including opxing out of certain uses and disclosures.
Please note, third parties who collect and use your information for their purposes are beyond our control. They may combine the data they gather with information from other sources for their use.
Furthermore, we're committed to offering you opxions concerning the Personal Data you share with us. Here are the controls available to you:
• Tracking Technologies and Advertising: You have the opxion to configure your browser or operating system to reject all or some cookies, or to alert you when cookies are being sent. Be aware that if you choose to block cookies, certain parts of our Website or Application might become inaccessible or not function as intended.
• BOK Healthcare Promotional Offers: If you prefer not to receive marketing emails from us, you can opx out anytime by clicking the unsubscribe link in any marketing email or by adjusting your Account Preferences. This does not apply to information provided as a result of product purchases or service usage.
• Location Information: You have the choice to allow or block the Application from collecting real-time location information through your device's privacy settings. Blocking location information may affect certain functionalities of the Application.
• Targeted Advertising: To understand more about interest-based ads and your opx-out opxions, you can visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI) websites. Opxing out will not stop advertisements from appearing but will prevent ads based on your online activities. We don’t control third-party data collection for interest-based advertising, but these parties may offer you opx-out choices. You can also opx out of targeted ads from NAI members on their website.
BOK Healthcare aims to empower you with choices about your Personal Data to enhance your experience with our services.
Your Information Rights and How to Update or Correct Your Data:
At BOK Healthcare, you have the ability to access and modify your Personal Data. This can be done by logging into our Website or Application and navigating to the User Preferences section.
• Updating Your Data: You can easily update or change your information through the User Preferences on our Website or Application.
• Requesting Corrections: If you find any discrepancies or errors in the data we hold about you, please inform us through the contact methods provided below. We are committed to maintaining accurate, up-to-date information for our users.
• Account Deletion and Data Removal: If you wish to have your personal information deleted, this would require the deletion of your account with us. Please be aware that we might not be able to fulfill a deletion request if it conflicts with legal obligations or results in incorrect data.
BOK Healthcare prioritizes your right to control your Personal Data, and we are dedicated to ensuring its accuracy and integrity in our systems.
Data Security Measures at BOK Healthcare:
While data transmission over the Internet cannot be guaranteed as entirely secure, BOK Healthcare is committed to protecting your Personal Data with the best possible measures.
• Password Protection: We encourage you to contribute to the safety of your data by keeping your password for our Website and Application confidential.
• Security Strategies: We have established protocols to safeguard your Personal Data from accidental loss and unauthorized access, use, alteration, or disclosure. These include application timeouts and employing encrypxion technology for data transmission.
• Your Role in Data Security: The security of your information also depends on your actions. It is crucial to maintain the confidentiality of the password you use for our Website and Application and to avoid sharing it with anyone.
• Transmission Risks: Please be aware that despite our efforts, there are inherent risks in Internet data transmission. We strive to protect your Personal Data, but cannot guarantee its absolute security during transmission to our Website or Application. Be cautious of this risk, especially as we are not liable for bypassing any privacy settings or security measures on the Website, in your operating system, or in the Application.
At BOK Healthcare, we continuously work to enhance our security measures and protect your personal information.
Promoting Safety and Communication
• We utilize data to ensure safety and security across our Services, including verifying accounts and activities, and promoting integrity.
• Communication with you includes sending marketing communications and updates about our Products and policies.
Updates to BOK Healthcare's Privacy Policy
At BOK Healthcare, we keep our Privacy Policy under regular review and post updates on our Website. Significant changes will be communicated to you through your provided contact details, with an invitation to review and, if necessary, accepx the modifications.
• Policy Changes: Our Privacy Policy is subject to change. Updates will be posted on this page and indicated on the Website’s homepage or the Application’s main screen.
• Notification of Significant Changes: In the event of major changes regarding the handling of your Personal Data, we will inform you via the email address associated with your account. Additionally, we will provide a notice on the Website’s homepage or the Application’s main screen.
• Revision Date: The last update date of our Privacy Policy is always indicated at the top of the policy document.
• Your Responsibility: It’s important for you to ensure that we have your current, active, and deliverable email address. You are also responsible for regularly checking the Application or Website for any updates to our Privacy Policy.
By staying informed about our Privacy Policy updates, you can ensure that you are always aware of how we collect, use, and protect your Personal Data.
Location of site and data
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
Children Under the Age of 18.
Our Website and Application are not intended for children under the age of 18 without parental consent.
If you are under the age of eighteen (18) and wish to create an account with BOK Healthcare, your parent or legal guardian must create the account, submit your personal information, and agree to this privacy policy on your behalf. If you are under the age of 18, you may only use our services and access our Website and Application with the supervision and consent of your parents or legal guardians, including the Provider consultation services. If we learn that we have collected personal information from someone under the age of 18 that was not provided with the supervision and consent of the minor’s parents or legal guardian, we will prompxly delete that information. If you believe we have impermissibly collected personal information from someone under the age of 18, please contact us using the information below.
Get in Touch with Us
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@bokhealth.com and we’ll be happy to try to answer them!